TERMS AND CONDITIONS FOR SF STUDIOS LTD.
Last updated: November 2025
These Terms and Conditions govern the use of SF Studios’ services, bookings, website and partner product referrals. By using our services or website, you agree to be bound by these Terms. Please read them carefully.
1. About SF Studios
SF Studios London Ltd. provides physiotherapy, rehabilitation, wellness classes and related services.
Registered address: 5 Ella Mews, London NW3 2NH, United Kingdom
Company Registration Number: 09994971
2. Use of Our Website
If you browse and use our website (www.sfstudioslondon.com), you agree to comply with these Terms and our Privacy Policy.
2.1 General
- Website content is for general information only and may change without notice.
- Website content does not constitute medical advice. Seek appropriate professional medical guidance where required.
- Your use of website information is at your own risk. You must ensure any services or products meet your requirements.
2.2 Intellectual Property
- All material, including design, layout, graphics and content is owned by or licensed to SF Studios. Reproduction is prohibited unless in accordance with copyright law.
- You may print or download content for personal use only and must not modify or use it for commercial purposes without permission.
2.3 Cookies and Data
The website uses cookies to monitor browsing preferences. If permitted, personal information such as your name and email may be stored for use by third parties in line with our Privacy Policy. For complete details, please review our Cookie Policies on our website. www.sfstudioslondon.com
2.4 Security
You must not introduce viruses or misuse the site. Breaches may be reported under the Computer Misuse Act 1990.
2.5 Links to External Sites
Links to third-party websites are provided for convenience. SF Studios does not endorse or accept responsibility for their content.
2.6 Governing Law
Website use and related disputes are governed by the laws of England, Northern Ireland, Scotland and Wales.
3. Bookings and Payments
Bookings for classes, physiotherapy sessions or courses can be made via our booking system (Mindbody).
3.1 Payment
- Payment must be made online or in person at the time of booking by debit or credit card (Visa/Mastercard only).
- Purchases are non-refundable within their cancellation period (see below). Before this time, payments may be refunded to the original payment method or credited to your account.
3.2 Online Booking Requirements
- Clients can book classes or therapy sessions online when they hold an active
- Class pass, therapy block or drop-in payment.
- Purchases made can only be refunded to the card used for the original transaction.
4. Cancellations and Refunds
4.1 Classes
- Class bookings can be cancelled up to 24 hours before the scheduled start time.
- Cancellations within 24 hours (late cancellations) are non-refundable.
- Drop-in places are subject to availability.
4.2 Therapy Sessions
- Therapy sessions can be cancelled up to 48 hours before the appointment.
- Late cancellations within 48 hours are non-refundable.
4.3 Late Arrival Policy (Classes)
- Clients must arrive before the class start time and no later than 5 minutes after.
- A one-strike rule applies. From the second late arrival (5+ minutes), clients will not be allowed to attend and will still be charged.
4.4 Late Arrival Policy (Online Bookings)
- Clients must sign in at reception at least 5 minutes before the class.
- Arriving fewer than 5 minutes before start time may result in the place being released to a drop‑in client without a refund.
4.5 Administration Fee for Refund Requests
- Refund requests made after 14 days incur a 10% administration fee (minimum £25).
5. Class Passes, payments for courses and Therapy Blocks
- All Class passes and therapy blocks have expiry dates which are confirmed at purchase. Please take note of these.
- Passes and blocks cannot be suspended or extended except in exceptional circumstances and at the studio’s discretion. Requests must be emailed to reception.
- Partially or fully used passes and blocks are non-refundable.
- Payments for courses are non-refundable under any circumstances.
- The Three Steps AIM Assessment Plan is payable upfront and non-refundable in all circumstances.
All payment, cancellation, and refund terms are outlined in our Payment, Booking, Cancellation, and Refund Policy, which forms part of these Terms and Conditions. Please refer to that policy for detailed information on:
- Payment requirements and methods.
- Procedures for cancellations and rescheduling.
- Refund eligibility and exceptions.
6. Partner Product Referrals and On‑Site Product Sales
SF Studios may recommend third‑party wellness products, including Zinzino, HIFA de TERRA, Symprove or LifeWave supplements or tests.
6.1 Independence of Third‑Party Products
- These products are independent of our clinical and rehabilitation services.
- We retail sealed, pre‑packaged third‑party goods. Quality, safety and warranty remain the responsibility of the manufacturer.
6.2 Commission and Transparency
- SF Studios may receive referral commissions. This does not affect the price you pay.
- Recommendations are based on genuine belief in product benefit, although purchase is always optional.
6.3 Liability
- SF Studios is not liable for loss, injury, dissatisfaction or adverse reactions arising from third‑party products.
- Please consult manufacturer information and policies before purchase.
6.4 Use of Personal Data for Recommendations
- Health or wellness information you provide for product guidance is processed only with consent and in line with UK GDPR.
- Partner product information is sent only according to your marketing preferences.
6.5 On‑Site Retail of Third‑Party Products
- Products are sold in original sealed packaging.
- Refunds or exchanges follow our Returns & Refunds Policy and may require items to be unopened and unused.
- SF Studios does not guarantee specific outcomes from product use.
7. Client Responsibilities
- Provide accurate, up‑to‑date information during booking, screening and consent.
- Inform us of any health changes that may affect your treatment or suitability for classes.
8. Our Responsibilities
- SF Studios provides evidence‑based physiotherapy and wellness services delivered by trained, regulated professionals.
- Treatment may be declined if clinically inappropriate or unsafe.
9. Health Information and Consent
- Some services require completion of health questionnaires or provision of medical information.
- You may withdraw consent at any time, although this may limit service availability.
10. Limitation of Liability
- SF Studios is not liable for indirect or consequential loss resulting from service use or website access.
- Nothing in these Terms limits liability for death or personal injury caused by negligence.
11. Indemnity
You agree to indemnify, defend and hold harmless SF Studios Ltd., its directors, employees and contractors from any claims, liabilities, damages, losses or expenses (including legal fees) arising from your breach of these Terms, misuse of services, failure to follow professional advice or failure to disclose relevant health information.
12. Privacy and Data Protection
Personal data is managed according to our Privacy Policy, which outlines how we collect, use and store information.
13. Parking Bay Usage
- Parking bays at 5 Ella Mews (NW3 2NH) are only for therapy clients.
- Class clients are not permitted to park in the Mews.
14. Appointments and Bookings (Operational Details)
- All bookings are managed via Mindbody. Clients are responsible for maintaining their accounts.
- Appointments are confirmed once full payment is received.
- Communications, including treatment plans and reminders, may be sent via Authentik Wellness and Mindbody.
15. Changes to These Terms
We may update these Terms occasionally. Updated versions appear on the website with a revised date. Continued use of our services constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
For questions, please contact: info@sfstudioslondon.com
BUSINESS INFORMATION
SF Studios Ltd.
5 Ella Mews
London NW3 2NH
United Kingdom
Company Registration Number: 09994971