Payment, Booking & Cancellation Policy

Payment, booking Cancellation, and Refund Policy of SF Studios Ltd:

We value your business and aim to provide clear and fair policies to ensure a seamless experience. Please read through the following guidelines to understand your responsibilities and the studio's terms:

Payment Methods:

• In-person payments are processed via Izettle (debit/credit card only).
• Online payments are processed through the Mindbody system (debit/credit card only).
• All sessions must be paid at least 24 hours in advance; otherwise, the slot will be reopened for booking.

Online Bookings:

• Classes can be booked up to 1 hour before the scheduled start time. Therapy sessions can be booked without time restrictions.
• Clients can only book online if they have an active Movement pass, therapy block, or have paid for a drop-in session.

Classes:

• Drop-in places are available for all scheduled classes, subject to availability.
• For online classes, clients must log in prior to the start time and no later than 5 minutes after the class begins. Clients arriving 5 minutes late or more will not be allowed to join.
• Payment must be made at least 24 hours prior to the class. No refunds will be issued for cancellations made within the 24-hour cancellation policy.

Therapy Sessions:

• Individual and block therapy sessions are available. Payment must be made 48 hours before the session.
• A refund is not offered for cancellations made within 48 hours of the session. Cancellations made before this period will be refunded in full or credited to the client's account.

Class Passes, Courses and Therapy Blocks:

• All Class passes and therapy blocks have expiry dates. These cannot be suspended or extended except in exceptional circumstances. Please contact us via email if you need to request an extension, and this will be reviewed on a case-by-case basis.
• No refunds are available for partially used packages.
• Payments for courses are non-refundable under any circumstances.

Cancellation Policy:

Therapy sessions require a 48-hour notice for cancellations. Classes require 24 hours' notice for cancellations. Late cancellations or no-shows will incur full payment of the treatment fee or class fee.

Refund Policy:

• Once a class pack or therapy block has been used (partially or fully), it is non-refundable.
• The Three Steps AIM Assessment Plan is non-refundable.
• Any refund requests after 14 days will incur a 10% administrative fee, with a minimum charge of £25.

Wellness Product Sales (Including Zinzino Products):

SF Studios may sell sealed, pre-packaged third-party wellness products such as Zinzino supplements and tests. These items are optional and are intended to complement your wellbeing programme. They are not medical treatments.

All products sold in the studio are non-refundable once opened or used.

Returns and Refunds for Physical Products:

• Products may be returned within 14 days of purchase.
• Items must be unused, unopened and in their original sealed packaging to qualify for a refund or exchange.
• Proof of purchase is required for all returns.
• Refunds will be issued to the original payment method only.
• Refunds will be processed within 7 working days of approval.
• Products that have been opened, used, damaged or tampered with cannot be returned.
• Unsealed test kits cannot be returned for hygiene and safety reasons.
• If an item is faulty or damaged upon opening, please notify us within 7 days. A replacement or refund will be issued once the item has been inspected.
• Manufacturer faults or product performance issues may be handled directly under the manufacturer's warranty.

Purchasing a wellness product in the studio constitutes agreement to these terms.

Data Protection:

• Your personal and payment information is securely stored and processed in compliance with UK data protection laws. We do not share your information with third parties except where required by law.

For any questions or clarifications, please do not hesitate to contact us at info@sfstudioslondon.com.